At Sunwin, your personal information is held in trust. This page clearly explains what data we collect, why we collect it, and how we keep it secure.
Sunwin manages your data according to 6 core principles
All your data is encrypted and stored using SSL/TLS technology — no third party can read it.
Sunwin never sells your personal information to advertisers or any other commercial third parties.
We only collect the information that is genuinely necessary to provide our services. No unnecessary data is requested.
If any of your stored information is incorrect, you can request a correction at any time. Our support team will act on it promptly.
Upon account closure, you may request deletion of your personal data once all legal retention obligations have been fulfilled.
A log is kept of when and by whom data is accessed. Internal staff access rights are controlled and fully auditable.
Sunwin (sunwin-bd.com) is a trusted online gaming platform in Bangladesh. We believe privacy is a fundamental right of every user. This privacy policy explains how Sunwin collects, uses, stores, and protects your personal information.
By using the Sunwin website or app, you consent to this privacy policy. Please take a moment to read it carefully — staying informed about your data is your right.
In brief: Your data is used solely to provide you with a better experience. We do not sell, rent, or unnecessarily share your information.
This Privacy Policy is part of Sunwin's Terms & Conditions section. Reading both together will give you the complete picture.
Sunwin collects different types of information from you at various stages. A detailed breakdown is provided below:
| Data Type | Why it's collected | Required? |
|---|---|---|
| Full Name | Identity Verification & Payment Processing | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Email Address | Account Notifications | Optional |
| Address | KYC Verification | During KYC |
For transactions made via Mobile Pay, Nagad, or Rocket, the transaction ID and mobile number are stored. Sunwin does not directly store full financial details — these are securely held by the payment gateway itself.
Sunwin collects your data for specific, well-defined reasons. We never ask for information we don't need.
We never use your data to advertise third-party products or services.
Sunwin uses the data collected in the following ways:
Your data is used to keep your account active, provide access to games, track your betting history, and process your winnings.
Relevant games and offers are shown based on your gaming preferences. This is strictly limited to within Sunwin.
Log data is analyzed to detect unusual login activity, suspicious transactions, or attempted fraud.
Your mobile number is used to send important updates, transaction confirmations, and security alerts. You can opt out of promotional messages at any time.
Sunwin does not ordinarily share your personal data with third parties. Sharing occurs only in the following limited circumstances:
The necessary data is shared with Mobile Pay, Nagad, or Rocket servers to confirm transactions. Each of these services operates under its own privacy policy.
Information may be disclosed to relevant government authorities in response to a court order or legal obligation. Where possible, you will be notified in advance.
Limited data may be shared with cloud hosting or cybersecurity providers. These parties are contractually bound to use the data solely within the scope of their agreement with Sunwin.
Rest assured: Sunwin does not sell or rent your data to any marketing company, advertiser, or data broker — ever.
Sunwin uses cookies on its website. Cookies are small data files stored in your browser.
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.
Sunwin does not retain your data indefinitely. A defined retention period applies to each category of data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of the active account + 5 years | Legal Obligations |
| Transaction Records | 7 Years | Financial Audits & Legal Compliance |
| Gaming History | 3 years | Dispute Resolution |
| Support Conversations | 2 Years | Service Quality Improvement |
| Log Files | 90 days | Security Monitoring |
| Cookies | 30 Days to 1 Year | User Convenience |
Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified.
As a Sunwin user, you have several important rights regarding your personal data:
You can submit a request to find out exactly what information we hold about you.
If any of your information is incorrect, you may submit a request to have it corrected.
You may request deletion of your data once the legal retention period has expired.
You can request that we stop processing your data for specific purposes.
You can request a copy of your data in a machine-readable format.
You can opt out of promotional messages at any time.
To exercise these rights support@sunwin-bd.comto send us an email. We aim to respond within 30 days.
Sunwin uses multiple layers of security to keep your data safe:
In the event of a security breach, affected users will be notified within 72 hours and steps will be taken to resolve the issue as quickly as possible.
Sunwin does not provide services to anyone under 18 and does not collect their data. Should we become aware that a minor's information has been submitted, it will be deleted immediately.
If parents believe their child has created an account on Sunwin, they should immediately support@sunwin-bd.com-. We'll take prompt action.
Sunwin may update this Privacy Policy from time to time. Any changes will be reflected with a new date on this page, and registered members will be notified of significant updates via SMS or in-app notification.
Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy. We recommend checking this page periodically.
For any questions, complaints, or requests regarding our privacy policy, please get in touch:
Your privacy genuinely matters to us. Reach out with any concerns — we'll respond honestly.
Frequently Asked Questions