Gaming is about fun, leisure, and entertainment — not stress or anxiety. Sunwin wants you to always play on your own terms. This page brings together all the responsible gaming information and tools you need, in one place.
Sunwin provides these tools to help you stay in control
Decide in advance how long you'll play each day. Once your time is up, the platform will alert you and log you out automatically.
Set a maximum deposit limit — daily, weekly, or monthly. Once your limit is reached, no further deposits will be possible.
Need a short break? Temporarily suspend your account for anywhere between 24 hours and 30 days. It will reopen automatically once the period ends.
If you need long-term support, take a complete break of 6 months to 5 years. Your account cannot be accessed during this period.
View your full gaming history, wins, losses, and spending at any time. Assess your own habits on your own terms.
If you are experiencing any issues, reach out via 24/7 live chat or email. Our team will assist you with complete confidentiality.
Responsible gaming means staying in control of your experience at all times — the game doesn't control you. Sunwin believes gaming should be like any other hobby, whether that's watching a film or playing cricket. It's simply a form of entertainment.
Problems arise when gaming gradually starts to overshadow the other important parts of life — family, work, health, or financial security. Sunwin wants to make sure that line is never crossed.
That is why we do not just offer games — we also provide responsible gaming tools, information, and support. When you play at Sunwin, we take responsibility for your wellbeing too.
Keep in mind: Gaming should never be seen as a source of income. Winning and losing are both a natural part of the experience.
Follow these simple principles for responsible gaming at Sunwin. These are habits practiced by experienced gamers:
Setting limits on the Sunwin app or website is straightforward. Just follow the steps below:
Log in to the Sunwin website or app using your mobile number and password.
Click the profile icon in the top right corner to open "Account Settings".
Here you'll find options for deposit limits, session time, cooling-off periods, and self-exclusion.
Set limits for any period — daily, weekly, or monthly. Changes take 24 hours to take effect.
Confirm with an OTP. You will receive an SMS confirmation once the limit is active.
Good to Know: Lowering a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period — this is an intentional safeguard.
Most people don't realize when recreational gaming starts to become a problem. Watch for the signs below — in yourself or someone you know:
If you're struggling to make ends meet at month's end while money keeps going into games, that's a clear warning sign.
"One more win and everything will be fine" — this kind of thinking is a serious warning sign.
Gaming is causing you to miss important commitments or time with family.
You are hiding from family or friends how long you have been playing or how much you have spent.
You feel irritable when you're not playing, and gaming is constantly on your mind.
Borrowing money or dipping into savings to place bets — this is the most serious warning sign.
If you notice these signs, don't blame yourself. This is a recognized condition, and seeking help is a sign of strength.
Answer the following questions honestly in your mind — your truthful responses are what make this useful:
Sunwin is strictly for users aged 18 and above. Even so, it's important to stay vigilant as a parent or guardian:
If you suspect a minor has registered an account on Sunwin, please immediately support@sunwin-bd.com. We'll take immediate action.
Self-exclusion is a personal decision to step away from gaming for a set period of time. It's not a sign of weakness — it's an act of self-care.
Your account cannot be reopened before the self-exclusion period ends — this is intentionally strict, and it's there to protect you.
To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion — or contact support directly.
Remember, asking for help takes courage. Don't fight it alone — reach out to someone, and things can turn around much faster.
Tell our support team about any issues directly — 24/7, in complete confidence.
Email us at support@sunwin-bd.com. We will respond within 24 hours.
Talk openly with the people close to you. Their support is your greatest strength.
Speak with a mental health professional. There are many affordable counseling services available in Bangladesh.
Frequently Asked Questions